About Mallsway Shipping

 

Thank you for visiting and shopping at Mallsway

Following are the terms and conditions that constitute our Shipping Policy.

 

Shipping Processing Time

After your order is placed, you will receive an order confirmation email from Mallsway containing a summary of your order and the date that your item is expected to ship. We will notify you again by email once the seller has confirmed that your order will be shipped on or before the expected shipment date.

 

Delivery estimates

Sellers have two business days to accept and ship your order. If they do not accept your order due to the item being pre-sold or otherwise unavailable, you will receive an email so that you may make an alternate selection.

Sellers have the most up to date order information about the items that they provide. We encourage you to contact the seller via Mallsway seller's mail for any specific information regarding their package. For details on how to contact the seller, click here.

Each Marketplace item is the property of the Marketplace Seller listing it. Mallsway.com does not take possession of or handle any items purchased from the Sellers. All orders from the Marketplace are shipped separately (each with an individual shipping cost) by or on behalf of the Seller. This includes shipments from the same Seller.

Shipping charges associated with each Marketplace item are displayed on the Order Review page during checkout, before submitting your order. Since Marketplace items are shipped by our Authorized Sellers directly, they are not eligible for Free Shipping.

Please note: If, in a single order, you purchase an item from Mallsway and an item from a Marketplace Seller, the Mallsway portion of your order will be separately packed and shipped by or on behalf of Mallsway.com

 

 

 

Mallsway Shipping FAQ

Where can we deliver the package to

We can ship our products to almost every country and can offer a free shipping service for most of them.

Countries we cannot ship to due to international restricted billing addresses include Iran, Syria, Sudan, Palestine, North Korea.

If your country cannot be selected when placing your order, you can contact the Mallsway Marketplace seller for details about the supported delivery destination.

The delivery estimates

The total delivery time is calculated from the time your order is placed up to the time your item is delivered to your delivery address.

Total delivery time is broken down into processing time and shipping time.

1. The total time is the sum of the processing time and the shipping time.

2. Processing time: This is the time it will take to prepare your item(s) in order to be shipped from our warehouse or the seller’s location. This includes preparing your items, performing quality checks, and packing for shipment.

3. Shipping time is the time between when your order has been shipped and delivered to your destination address

The shipping rates are estimates and may depend on different policies and tax rates applied per country.

Please contact the marketplace seller if you have any concerns about the shipping conditions, or contact your local customs for clarity and more information.

Moreover, applicable tax and custom charges can be found at the Tax Office Portal. 

The shipping destinations

All items sold at Mallsway are guaranteed to be delivered within the business days

*Shipping for European destinations:

For mainland Europe, 10 business days and all orders are shipped with European Railway carrier or Direct Mail service.

**Shipping for international destinations:

For all other countries and depending on your delivery address as such orders shipped to Africa, AU, Asia, Latin America, US, and RU are guaranteed to be delivered within 60 up to 120 days.

If you have not received your item(s) beyond this time, you are eligible for a full refund after we have conducted a postal investigation.

We do not offer free shipping to some countries where we cannot guarantee a cheap or reliable delivery service. However, we strive for increasing the number of countries eligible for our free shipping service, and you may discover that this option is available for your country in the near future.

Shipping cost explained

The price of shipping depends on several considerations. The weight of a product, origin, destination, warehouse location, and the shipping method. 

Detailed pricing information is visible when placing an order. Choose the correct destination, then select the shipping method, to obtain an accurate shipping cost.

About customs tax

Taxes may apply for imported goods and is regulated by the country law. Mallsway is not responsible for any tax invoice charged on its products.

Express shipping method

If you are in urgent need to receive an order, you can select an express shipping method if the service is supported by the seller. You may have to pay a higher fee for selecting an express shipping method.

Moreover, orders shipped with an express mail service usually have a higher probability of being stopped by Customs officers and of incurring in higher import duties. You will be able to choose your preferred shipping method on the checkout page of your order.

Shipping refunds policy

A full refund is not available under the following circumstances:

  1. Delays caused by the buyer providing incorrect or incomplete delivery information;
  2. Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;
  3. Any un-insured order that is lost or stolen;
  4. Delays in delivery caused by any other beyond Mallsway’s control, such as public holidays and Customs issues.
  5. Items outside the 30 day warranty time-frame.

All returns must be confirmed via the ticket center. Returned items without Return Merchandise Authorization (RMA) will not be accepted.

Free shipping for my country

When you purchased an item from one of our Marketplace Sellers, it is the Seller's that will ship the item to you.

If your country cannot be selected when placing your order, you can contact the market place seller for details about the supported delivery destination.

We do not offer free shipping to some countries where we cannot guarantee a cheap or reliable delivery service. However, we strive for increasing the number of countries eligible for our free shipping service, and you may discover that this option is available for your country in the near future.