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  • Why should I sell on Mallsway?
    Mallsway e-commerce platform is tailored for the European region, providing customers with an eas...
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  • Who can sell on Mallsway?
    Anyone selling new or genuine products is welcome. Before you start selling, you'll need a M...
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  • How do I sell on Mallsway?
    Once you've registered, here's how to start selling: 1. Click on the 'Sell-link' of Mallsway hom...
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  • Can I offer services on Mallsway?
    Currently, you can sell only products and not services on Mallsway. Keep in mind that we're open...
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  • Who decides the price of the products?
    As a seller, you will set the price of your products. No idea where to start? 1, Know the marke...
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  • Will I get charged for listing products?
    No. Listing of products on Mallsway.com is absolutely free. Mallsway does not charge anything for...
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  • How can I achieve success as a seller?
    Some practical tips & guidelines, how to be a successful seller on Mallsway:1. Sellers ...
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  • Who takes care of products delivery?
    The seller will ship your purchased goods within 3 business days after payment confirmation. You ...
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  • How will I get paid for sold items?
    The payment will be made directly through your preferred bank account. Mallsway will settle your ...
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  • When can I start selling?
    After verification of your account details, required documents and by fulfilling the information ...
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  • Guidelines for seller's account activation?
    To attain a ‘Verified Status’, the seller needs to do the following: - Upload your Article Pictur...
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  • How will I get paid for sold items?
    The payment will be made directly through your preferred bank account. Mallsway will settle your ...
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  • Who decides the price of the product?
    As a seller, you will set the price of your products for sale on Mallsway.com
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  • What are the fees charged?
    We have a Fair & Simple Pricing. No monthly fees for basic sellers accounts, no listing fees...
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  • What is commission fee?
    The commission fee is a certain percentage of the order item value of your product. You only pay...
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  • Give an example to show cost calculation
    Mallsway takes a flat commission of €2.50 for all sales under €15. You keep the rest. For sales d...
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  • How and when do I get paid?
    All payments are made through your designated payment option (e.g. online banking, PayPal, iDeal,...
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  • How many items require to start selling?
    The minimum of 1 listing is required to start selling on Mallsway.com. We recommend you to list ...
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  • Do you provide development support?
    Yes, we provide technical support for development, items listing, product images, multi-language ...
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  • Product catalog online via Mallsway ?
    If you have more than 10 items you would like to place on Mallsway, we will be happy to take this...
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  • How do I price my products?
    To determine the cost price per product, you have to figure out what your costs are. This step-b...
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  • Is it posible to list Auctions on Mallsway?
    Auctions on MallwaysIn order to improve the shopping experience, we made it easy for Sellers to s...
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  • What can go wrong in an auction?
    Sometimes, there are issues with a won auction, such as (but not limited to): The other party ...
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  • Will I get charged for listing products?
    No. Listing of products on Mallsway.com is absolutely free. Mallsway does not charge anything to ...
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  • How to Use SKU for my Inventory?
    What is an SKU code? A stock keeping unit or SKU is a Unit Number assigned to a product by a comp...
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  • What is a purchase confirmation?
    Mallsway order confirmation: 1. Seller will receive an order notification by email.2. The Orders...
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  • What is the typical order processing flow?
    Every Mallsway online order goes through 3 stages. At each stage, a different action is required....
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  • How do I manage my orders on Mallsway?
    Through our seller dashboard, we make it really easy for you to manage your orders. Whenever a cu...
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  • How do I plan my shipping strategy?
    Your shipping strategy will change as your store grows. Setting up your shipping rate is an impo...
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  • Who takes care of products delivery?
    The seller will ship your purchased goods within 3 business days after payment confirmation. You ...
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  • How to packag my orders?
    Packaging your courier item Make sure your item arrives in a beautiful state as it left on its j...
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  • Who is responsible for shipping?
    The seller is expected to ship your parcel within 3 days after payment confirmation. From here, ...
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  • Where can we deliver the package to?
    Shipping is possible to most countries in the world. Shown at the bottom of each product page yo...
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  • What shipping methods are offered?
    How you choose a shipping method As soon as your customers reach checkout and enter a shipping a...
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  • What is Fulfillment by Mallsway (FBM)?
    Seller's have the option to use the Fulfillment by Mallsway (FBM) to ship products. Note: this se...
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  • What is the customs tax fee?
    Taxes may apply for imported goods/services and is regulated by the country law. Mallsway is not ...
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  • Hoe wordt douanebelasting verwerkt?
    Belastingen kunnen van toepassing zijn op geïmporteerde goederen en worden geregeld door de lande...
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  • Where to find my tracking number?
    Note that: Store Sellers will not always ship with a tracking number. The tracking number is usu...
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  • Can I exchange the order or get a refund?
    Yes, the seller is obligated to provide you a refund if:The item hasn't been delivered by the sel...
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  • How do I file a PayPal dispute?
    Please be certain that you use this is the last resort - filing a dispute against a Seller costs ...
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  • How do I file a credit card dispute?
    Please be certain that you use this is the last resort - filing a dispute against a Seller costs ...
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  • How do I cancel an order?
    You can contact the Seller directly and ask for an order cancelation. As long as your order hasn'...
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  • When can I start selling?
    After verification of your account details, required documents and by fulfilling the information ...
    Read more
  • How do I price my products?
    To determine the cost price per product, you have to figure out what your costs are. This step-b...
    Read more
  • Is it posible to list Auctions on Mallsway?
    Auctions on MallwaysIn order to improve the shopping experience, we made it easy for Sellers to s...
    Read more
  • Who is responsible for shipping?
    The seller is expected to ship your parcel within 3 days after payment confirmation. From here, ...
    Read more
  • What is the customs tax fee?
    Taxes may apply for imported goods/services and is regulated by the country law. Mallsway is not ...
    Read more
  • What currencies can I pay?
    We accept most credit cards and payment options. On the Mallsway website, we currently suppor...
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  • Is there a Mallsway mobile app?
    No, but it is something we're hoping to have at some point. In the meantime, you should be able t...
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