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Store Information

We have multiple return addresses. You will automatically get the correct return address when you return your item through your account. More about returns.

Postal address for complaints
You can also submit a written complaint. For a quick and correct handling, we ask you to provide the following information: Customer number, your order number (consists of 5 or 8 digits), your name, address, city, and telephone number.

Send your complaint to: 
Mallsway Customer Service,
P.O. Box 51094, 3007 GB Rotterdam
The Netherlands

Open Time: 9:00 am - 17:00 pm

Customer Service (+31) 0618824521